1. All orders purchased on U7BUY will not be refunded unless the following conditions are met:

1) The buyer did not receive their order. Cancellations and refunds are possible at any time as long as the product has not been delivered or has been partially delivered. To cancel a transaction, please initiate a request to cancel the order.

2) The product received by the buyer does not match the product description.


2. In the following cases, refunds are not supported:

1) The buyer has verified and confirmed receipt of the order

2) Transactions made outside of U7BUY.

3) If the buyer is not satisfied with the product, remorse, purchased the product by mistake and never escalate the order within 72 hours . And the buyer's computer configuration does not match the product requirements, etc., no refund will be given.

4) Buying any product from the U7BUY platform means that the buyer understands, acknowledges and accepts this disclaimer.

5) U7BUY does not cover fraudulent claims. We reserve the right to take legal action and permanently suspend the buyer's account for fraudulent claims.


3. The buyer must confirm that the received item conforms to the product description on the website and has been completely received before clicking Confirm Receipt. Clicking Confirm Receipt indicates that the transaction is complete, meaning that you have received the complete order and are satisfied with the purchased items, and agree to release payment to the seller. No refunds will be given for confirmed receipt and completed orders.


4. In the event of a transaction dispute, the buyer can provide evidence verification to U7BUY customer service staff to apply for dispute resolution. This dispute can be initiated 24 hours after the seller completes the transaction.


5. All payment disputes or chargeback are not within the scope of U7BUY's acceptance. U7BUY will stop the investigation, in which case any requests including refunds will not be entertained.


6. All sales contracts are strictly made between the relevant seller and the relevant buyer. U7BUY can assist the buyer or seller in the case of disputes after the establishment of the sales contract, but does not assume any responsibility or obligation for the sales contract in any way.


7. Depending on the type of payment method you used, refunds can usually take up to 14 days to process. This is because banks usually do not complete refunds immediately, and it may take up to 14 days for the authorized funds to expire.


Fut 23:

Support no reason refund. If it was an accidental purchase, you need to contact customer service to request a refund for the order. If you cannot provide correct game account information, etc., you can seek help from customer service, and we will do our best to help you. Once an order has been started or completed, we will not be able to refund.


Direct Top On:

If the buyer's recharge account ID information is incorrectly filled in, customer can be refunded when the customer service confirms that the situation is true.


Gift Cards:

If the region of the product purchased by the user does not match the region of the user's account, there may be a situation where the activation code cannot be used. In this case, we will not refund.

The activation code is not available, and the product redeemed by the activation code is inconsistent with the purchased product. The customer is allowed to initiate a refund.